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Client onboarding platform optimization and analytics solutions for a vault/locker manufacturer
Over the year, our cooperation evolved from platform integration and monitoring solutions into a strategic digital transformation initiative.
VaultGroup transformed from a vault hardware company into a strategic digital partner in logistics and supply chain, directly tied to enterprise digital transformation.Regulation and governance protocols like IFRS and others in Banking, Credit and Insurance are hyper-important in today's era of AI-native threats. While these regulations are good for the consumer, they often stifle innovation, slow down product development and build siloed systems which is often to the end-customer's detriment.
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Business Requirements
Challenge 1: Manual client integrations and limited visibility into vault operations.
Challenge 2: Lacking operational excellence and servicing efficiency.
Challenge 3: Scaling from vaults to a network of smart lockers
Challenge 2: Lacking operational excellence and servicing efficiency.
Challenge 3: Scaling from vaults to a network of smart lockers
Solution
Solution 1: Our team worked on onboarding automation and monitoring basics.
Solution 2: Introduced predictive analytics, dashboards, and proactive servicing.
Solution 3: Contributed to building a Locker network as a part of enterprise-level logistics ecosystems, enabling future AI/ML adoption.
Solution 2: Introduced predictive analytics, dashboards, and proactive servicing.
Solution 3: Contributed to building a Locker network as a part of enterprise-level logistics ecosystems, enabling future AI/ML adoption.
Stage 1
Reduced CAC, improved vault visibility, streamlined customer onboarding.
Stage 2
Delivered a web-based real-time dashboard for locker utilization and incident management.
• 8% reduction in servicing costs
• 15% reduction in Mean Time to Repair (MTTR)
• 8% reduction in servicing costs
• 15% reduction in Mean Time to Repair (MTTR)
Stage 3
Lay foundations for AI/ML-driven logistics optimization with Snowflake’s unified data platform
VaultGroup, a South African vault/locker manufacturer, had already proven its patented hardware reduced store robberies by ~90% in its first 12 years of operation.
Challenge: Manual client integrations and limited visibility into vault operations.
Challenge: Manual client integrations and limited visibility into vault operations.
Solutions:
- Built integration layers so clients could self-integrate via APIs.
- Reduced Customer Acquisition Costs (CAC).
- Built an analytics layer to improve vault visibility and reduce servicing costs.
Impact: Faster customer onboarding and the foundation for data-driven monitoring.
By 2024, VaultGroup shifted focus from onboarding to operational excellence and servicing efficiency.
Solutions:
Solutions:
- BI dashboard for servicing risk.
- Automated email alerts & notifications.
- Real-time web dashboard for locker usage, availability, logistics, and incidents.
- Included customizable email alerts and incident management workflows.
Impact: Shifted VaultGroup from reactive servicing → proactive, data-driven operations.By 2024, VaultGroup shifted focus from onboarding to operational excellence and servicing efficiency.
Focus: Scaling from vaults to a network of smart lockers (aligned with DSV’s logistics strategy).
- Flutter-based Locker Tablet App running on locker tablets, serving as the main interface between users and cloud infrastructure.
- Supported offline + online modes with SQLite.
- Real-time updates via gRPC + MQTT.
- Automated deployment pipelines (Codemagic CI/CD).
- Integrated Firebase for analytics and authentication.
Impact: VaultGroup transformed from a vault hardware company into a strategic digital partner in logistics and supply chain, directly tied to enterprise digital transformation.
Tech Stack we work with
Java (Spring), Angular, Rust (RPI), C (embedded boards), AWS.Python, Flask, TensorFlow Python (FastAPI), React (Next.js), TensorFlow, XGBoost, AWS (S3, Kafka, ECS, Glue, SageMaker)Flutter, Dart, Android, SQLite, gRPC, MQTT, Firebase, Codemagic CI/CD pipelines
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Mark Stevenson
Logistics Executive at Global Mobile Distribution
We engaged PYGIO for a custom software development project under exceptionally challenging circumstances. Our customer provided a very limited business requirements document, scope, and initial design. As we unpacked our customer’s requirements through various one-on-one engagements, we realized that this project would be challenging. Our objective was to build a bespoke system to replace third-party software that had been integrated into their previous service provider. PYGIO rose to the challenge.
Despite the absence of a client-side technical team, the PYGIO team took on the critical task of accurately defining requirements while controlling the project’s scope and prioritizing deliverables. Their expertise ensured that the application was functional as quickly as possible, tailored to our specifications. PYGIO’s adaptability, dedication, and skill in navigating such a dynamic environment were truly outstanding. We are incredibly grateful for the successful outcome they achieved.
Despite the absence of a client-side technical team, the PYGIO team took on the critical task of accurately defining requirements while controlling the project’s scope and prioritizing deliverables. Their expertise ensured that the application was functional as quickly as possible, tailored to our specifications. PYGIO’s adaptability, dedication, and skill in navigating such a dynamic environment were truly outstanding. We are incredibly grateful for the successful outcome they achieved.
Client
VaultGroup
Solution
Industrial Technology
Project start
2022 - present
Country
South Africa
Project focus
Software Development
Software Engineering
Product Development
Project Management
Mobile Application
Data Science
Software Engineering
Product Development
Project Management
Mobile Application
Data Science