Salesforce-Xero integration for loan origination

We provided Salesforce expertise to help new and existing businesses connect their Xero accounting systems to Merchant Capital’s Salesforce-based loan origination platform.

Business Requirements

Our client, Merchant Capital, provides loans to businesses and needed Xero integration to allow clients to automatically share authentic financial information. This diversified how clients could submit their financial data, offering a more secure and verifiable method that reduces MC’s exposure to fraud and risk.

Solution

The solution we engineered eliminated the bottleneck of manual information sharing. This improved the customer experience by reducing loan approval time. It also enhanced employee experience by removing the need for manual, repetitive data entry (the “swivel chair” effect).

25–30% reduction in processing time

Improved customer experience through automated financial information sharing

Reduced fraud risk through verified information sharing

Enhanced employee efficiency by removing manual data entry

The project centered on integrating Xero with Salesforce to streamline the onboarding process for businesses, enabling seamless upload and analysis of financial data within Salesforce. This integration empowered clients with enhanced data clarity, facilitating more informed decision-making through robust financial insights. The project was assigned to our team due to the in-house team's limited capacity, requiring a comprehensive business analysis, architecture design, and implementation under a tight deadline.

During our Discovery and Project Analysis phase, we identified and successfully addressed the following key areas:

Complex integration requirements: The integration of Xero into Salesforce demanded a robust architecture to ensure seamless data flow. Through detailed business analysis and architecture design, we uncovered the need for write back functionality, which expanded the project scope. We designed a flexible system to accommodate this requirement, ensuring reliable data synchronization between platforms.
Enhanced financial data processing: The primary goal was to enable businesses to upload financial information into Salesforce for advanced data analysis. We optimized the integration to process and transform financial data efficiently, delivering clear, actionable insights that improved client decision-making and streamlined onboarding workflows.
Engineering capacity and tight deadlines: The project faced challenges due to limited engineering resources and a constrained timeline. To address this, we collaborated closely with the Managed Services (MS) team, leveraging their expertise to augment our development efforts. This partnership enabled us to scale capacity rapidly, meet the tight deadline, and deliver a high-quality integration that met all project standards.

Tech Stack we work with

Robyn Erasmus

Project & Delivery
Manager at Merchant Capital

We’re live and servicing clients faster and more dynamically - with the help of PYGIO. Our ways of working together are great and communication has been frequent. I am happy with the delivery cadence and willingness to go the extra mile. At a technical level, we are pleased with the quality of work so far. Thanks so much.

Client

Merchant Capital

Solution

Financial Services

Project start

2024 - present

Country

South Africa

Project focus

Software Development

Services

#SoftwareEngineering
#SoftwareDevelopment