Custom RevOps workflow system development

We built a standalone component of a larger system designed to streamline revenue operations. The platform rewards sales tasks through incentive structures, promoting positive sales behaviour.

Business Requirements
The core of Ignite’s business is helping retailers manage strategy, commerce, and operations through a unified, gamified platform that drives sales and service.
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As the platform evolved, gamifying the sales workflow required the addition of a workflow management feature.
Solution
We stepped in to enhance the workflow tracking feature that enabled the alignment of business and sales representatives.
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PYGIO developed one of the first in-store sales gamification and channel performance SaaS solutions.
6 months
Time to MVP 
5%
Target ARPU improvement
100%
Increased sales ops visibility
30%
Increase in sales rep engagement
Project overview
As part of the engagement, the PYGIO team conducted a full project analysis, including end-to-end business analysis and solution design, to ensure alignment with the intended MVP goals and timelines.
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Business analysis & MVP design
The project aimed to deliver a minimum viable product comprising four key workflows designed to help monitor sales representatives’ activities. These included:
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  1. Daily stand-up workflow
  2. Team name creation‍
  3. Net promoter score (NPS) survey
  4. Performance review flow

These flows were developed within a swim lane-based interface, allowing for clear task visibility, better user engagement, and simplified tracking of actions across each sales rep's journey.
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Full-cycle delivery & engineering ownership
PYGIO was selected for this piece of work due to our ability to provide comprehensive software development services - including design, development, QA, and delivery - under a unified team. With tight timelines and limited capacity on the client’s in-house team, our full ownership of the software development lifecycle ensured streamlined execution and reduced delivery risk.
Tech Stack we work with
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Ibrahim Jacob
Head of Product at IGNITE
Working with PYGIO has been awesome, your team transformed our vision into reality. It's refreshing to work with a reliable, multi-disciplinary team which seamlessly crafted a top-notch workflow automation solution for our customers. I don't know how we would have done this in such a short time without your team.
Client
Ignite
Solution
Telecommunications
Project start
2023 - present
Country
South Africa
Project focus
Project Management
Software Development
Data Science
Services
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